Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email
• Order information including your name, billing address, delivery address, payment confirmation, email address, and phone number
• Account information including your username, password, and other information used for account security
• Customer support information including the information you choose to include in communications with us

Some features of the Services may require you to directly provide certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site, including device information, browser information, network connection details, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies who support our Site and Services
• Payment processors who collect payment information to process your order and fulfill your purchase
• Online tracking technologies such as pixels, web beacons, and cookies used when you visit our Site, open emails we send, or interact with our Services

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services, including to process payments, fulfill orders, send notifications related to your account and purchases, manage your account, and facilitate deliveries and any returns or exchanges.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message, or other channels, and to show you advertisements for products or services. This may include tailoring the Services and advertising on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.

Communication and Service Improvement

We use your personal information to provide customer support and improve our Services, in our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site to power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand user interaction with the Services. We may also permit third parties and service providers to use cookies on our Site to better tailor services, products, and advertising.

Most browsers automatically accept cookies by default, but you can choose to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some Services to work incorrectly or no longer be available.

Please note that while your browser may allow you to transmit a “do not track” signal, our Site is not designed to respond to such signals. To learn more, visit allaboutdnt.com.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

• Vendors or third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, cloud storage, fulfillment and delivery)
• Business and marketing partners who will use your information in accordance with their own privacy notices
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties
• Within our corporate group in our legitimate interests to run a successful business
• In connection with a business transaction such as a merger, or to comply with applicable legal obligations, enforce terms of service, or protect or defend our rights and the rights of our users

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

We do not knowingly “share” or “sell” personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right to Access / Know — Request access to personal information we hold about you and how we use and share it
• Right to Delete — Request that we delete personal information we maintain about you
• Right to Correct — Request that we correct inaccurate personal information we maintain about you
• Right of Portability — Receive a copy of your personal information and request transfer to a third party in certain circumstances
• Restriction of Processing — Ask us to stop or restrict our processing of personal information
• Withdrawal of Consent — Where we rely on consent, withdraw that consent at any time
• Appeal — Appeal our decision if we decline to process your request by replying directly to our denial
• Managing Communication Preferences — Opt out of promotional emails at any time using the unsubscribe option in our emails

You may exercise any of these rights by contacting us using the contact details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before providing a substantive response.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

SMS and Mobile Data Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.

International Users

We may transfer, store, and process your personal information outside the country you live in. Your personal information may also be processed by staff and third-party service providers in other countries. Where applicable, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us: