Refund Policy

Purchases Made Outside Calizashop.com

We do not handle refunds for purchases made through any channel other than ordercaliza.com. If you received a Caliza product through a third party, please address any issues directly with that party, as we cannot be responsible for products once they leave our control.

Issues With Your Order

If you purchased directly from ordercaliza.com and encounter an issue with your order, you may be eligible for a resolution provided you notify us within 10 days of receiving your delivery. Refunds, replacements, or exchanges will not be considered outside of this window.

Please note: the effectiveness of cannabis products varies by individual and is not a valid reason for a refund.

Damaged or Missing Items

If your order arrives damaged or is missing items, you must notify us on the day of delivery via email at Calizaorders@gmail.com. Your email must include:

• Your order number in the subject line (e.g., “DAMAGED PRODUCT – ORDER #12345”)
• A detailed description of the issue
• Photos of the product in question
• Photos of the packaging
• Photos of any packing slip or receipt

Once we receive this information, we will assess the situation. This review process may take up to 5 business days or longer depending on the issue. Failure to provide all requested information may result in an automatic denial of your request.

We cannot issue a replacement without first receiving and inspecting the original product to confirm it has not been used.

Damages & Inspection

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate and address the issue. Proof of the issue and return of the original product will be required.

Lost or Stolen Orders

We are not responsible for lost or stolen orders. Once a delivery has been dispatched and confirmed, we are not liable for packages that go missing after handoff. If you believe your order was lost or stolen after delivery confirmation, please contact us and we will do our best to assist.

Contact Us

For any refund-related questions or to submit a claim, reach out to us directly: